Badges
Where do I get my parking permits?
For detailed procedere / application please visit the website for the exhibition grounds operator: www.dwtc.com/en/exhibit.
Do I need a construction / dismantling pass?
Yes. Construction and dismantling passes for stand constructors are required. For the application, the stand constructor must be accredited and a stand construction permit must be available.
For the detailed procedere / application please visit the website for the exhibition grounds operator: www.dwtc.com/en/exhibit.
Exhibitor passes must also be ordered for standby / service personnel during the runtime.
Where do I get my exhibitor passes?
Exhibitor passes can be obtained at the organizer office.
Information about the location of the organizer office and how to get access to the venue can be found in our Last Minute Mailing.
In case you didn't receive our Last Minute Mailing, please contact us at: servicepartnerworldwide@messe-duesseldorf.de
In case you didn't receive our Last Minute Mailing, please contact us at: servicepartnerworldwide@messe-duesseldorf.de
Deadlines
Can I still order products and services after the expiry of the order deadline?
Please send us your request, we are happy to check if there is anything possible, but we cannot promise.
Contact us at: servicepartnerworldwide@messe-duesseldorf.de.
Contact us at: servicepartnerworldwide@messe-duesseldorf.de.
What are the assembly and dismantling dates and times?
| 10.12.2023 | Built up - official stand constractor | 00:01 a.m. - 24:00 p.m. |
| 10.12.2023 | Space only constractor | 08:00 a.m. - 24:00 p.m. |
| 11.12.2023 | Built up - official stand constractor | 00:01 a.m. - 24:00 p.m. |
| 12.12.2023 | All exhibitors | 08:00 a.m. - 10:30 p.m. |
| 13. - 14.12.2023 | Show Time | 10:00 a.m. - 06:00 p.m. (for visitors) |
| 15.12.2023 | Show Time | 10:00 a.m. - 05:00 p.m. (for visitors) |
| 15.12.2023 | Tear down | 05:30 a.m. - 10:00 p.m. |
| 16.12.2023 | Tear down | 08:00 a.m. - 08:00 p.m. |
The opening hours for exhibitors are from 09:00 a.m. - 07:00 p.m. during the fair.
Where do I find a checklist / schedule or order deadlines?
You will find a schedule at the top of the shop page, left-hand corner.
Exhibitor profile
How can I log in / register in the OOS?
You can log in / register with your personal email address and your personal password.
What do I need to do when my address or other details have changed?
Send your change request to: onlinesupport@messe-duesseldorf.de
To help us change your exhibitor's details in the right places, please let us know where exactly a change should be made:
1. Company details from your registration
2. Correction of the billing address specified in the registration
Fees
Which services are included in the media fee?
The media fee to be paid by each exhibitor is used for the publication of exhibitor data in electronic media (e.g. online catalog) and the use of the event portal by exhibitors. Information on the services included can be found in the registration documents on the event portal..
General
Is there any visitor registration?
You can find information at the homepage www.arabplast.info
What should be observed for machine demonstrations and audiovisual presentations?
Presentations of any kind should be kept to a minimum in the interest of other exhibitors and visitors. Noise levels at the stand boundary must not exceed 70 dB(A).
Do I need a permit for photography?
Photography on the venue and in the halls, especially photos of stands and exhibits, is prohibited.
Messe Düsseldorf GmbH is entitled to use recordings of all kinds for its own and general publications.
Who can answer my questions regarding visa issues?
Please contact the embassy of the United Arab Emirates in your country directly or travel agency with experience that you trust.
Messe Düsseldorf ist not able to issue invitation letters.
What services are included in shell scheme packages?
Information on this topic can be found in the general and special conditions of participation at the event portal an in the details on the various package services under information.
Can I hand out brochures all over the venue?
Exhibits, printed materials and advertising materials may only be displayed within the rented stand area, not in aisles or on exhibition premises.
Invoice
When will I receive my invoice for stand rental and orders?
The invoice of stand rental will be sent to you directly with your admission. The invoice of technical services / additional items will be sent out approx. 4 weeks before assembly starts.
How can I enter a deviation invoice address for my space rental / orders?
Enter the deviating invoice address in the comment box at the end of the order process.
Logistics
Am I permitted to use my own cranes, forklift trucks or work platforms?
No. Please note that in accordance with our technical standards and due to health and safety regulations, only cranes, forklift trucks and work platforms provided by the service partner of Messe Düsseldorf GmbH are permitted.
Who can help me on customs issues?
Please contact the official freight forwarder:
FILS International Freight & Logistics Services
Mr. Waki Rais
Tel. +971 (04) 347 4150
Mobile: +974 55 472 0310
E-Mail: waki@filslogistic.com
Order
Why can't I order everything?
Generally orders can only be placed if there is a valid registered stand order.
If your stand order is not (yet) valid, you cannot place orders in OOS.
If you are part of a group participation, it is possible that you only have restricted order rights due to an existing agreement with your group organizer.
Other possible reasons:
- The order deadline has expired.
- The product or service is sold out.
- The registered stand order is blocked for certain reason.
Can I still request services / products after the order deadline?
Please contact us at: servicepartnerworldwide@messe-duesseldorf.de.
How do I find out whether my order has been successful, i.e. my order status?
Go to the relevant items in the order summary. There you will see the current status of your order, e.g. “order has been received” or “order has been confirmed”.
Can I request parking permits after the expiry of order deadline?
Please contact us at: servicepartnerworldwide@messe-duesseldorf.de.
When is the late booking surcharge applied?
The date from which the late booking surcharge applies is displayed under the price of the product. If the deadline has already been exceeded, the price including the late booking surcharge will be displayed automatically.
This surcharge also becomes payable if submitted documents are incomplete and clarification is required for the relevant technical services, so that we are unable to prepare appropriately and take required measures.
Can I cancel a product / service?
You can request cancellation inquiry in OOS. We will check your inquiry and inform you accordingly.
Plans & stand construction
Where can I find my stand sketch?
Once you are admitted to the event you will find the admission document, stand sketch and a link of the interactive hall plan in OOS under “My Account”.
Where do I find the technical guidelines?
Please follow the link: Technical Guidelines
Can I exchange shell scheme package services free of charge?
An exchange of shell scheme package services free of charge is not possible.
Venue
What's the address for the delivery of exhibits / materials at my trade fair stand?
Dubai International Convention & Exhibition Centre
Dubai
United Arab Emirates
Messe Düsseldorf cannot receive exhibition materials on your behalf. So please make sure materials are received at your stand by a person you have authorised for this purpose.
If this is not possible, storage and subsequent delivery to the exhibition stand can be arranged by Messe Düsseldorf GmbH’'s contract forwarding agents:
FILS International Freight & Logistics Services
Mr. Waki Rais
Tel. +971 (04) 347 4150
Tel. +971 (04) 347 4150
Mobile: +971 55 472 0310
E-Mail: waki@filslogistic.com